VALENTINE WIGS

RETURNING GOODS FOR EU/INTERNATIONAL CUSTOMERS

Please carefully read the terms and conditions of our return policy below. 

Returns are a considerable expense in both shipping and administration. Prices have been calculated for us to guarantee the lowest prices for all our customers. Therefore if you are not sure what to order we strongly advise you visit a wig shop to determine which wig is best for you before buying online. If you are unsure of the colour we run a colour ring loan programme.

Our returns policy is not meant as a preview service. Valentine Wigs reserves the right not to supply to customers who repeatedly return orders.

For UK Returns go here

RETURNING GOODS FOR EU/INTERNATIONAL CUSTOMERS

We offer a general returns period of 14 days from the date of delivery, where you may return your Order (or just one Product in your Order).

Please use the Returns Request Form when returning your Products to us. This form can be found at the bottom of every page on the website and will also be included with your Products on delivery.

Exchanges are not offered for returned items.

Discount and loyalty codes are not transferrable from a returned or partially returned order.

Import Taxes:
Due to Brexit rules that came into place on the 1st January 2021, there are changes around how we send your products. As a result, there are taxes that may be added to your purchase. Your postal service will advise you of any taxes that will be due. Here is how the cost may be worked out:

VAT - This will be your own country's VAT rate and is added to the total cost of the product including any courier fees.

Import Duty - Generally this is estimated at 2% of the purchase price
Customs Fees - This will change per country however is usually between €12 and €20

Returns:
As valued customers we recognise that sometimes, it's just not quite right. Therefore if you are not satisfied in anyway you may return your products using a trackable service. However, any import fees incurred by Valentine Wigs will be deducted from your original payment. We urge all our EU customers to be completely confident with their style and colour before making a purchase.

For further advice on costs of returning to the UK, please visit: https://www.ukimports.org/services/import/customs-clearance/import-duty-vat-calculator.php

RETURN CONDITIONS

Wig collections that can be returned for a full refund include all UK & EU manufacturers and suppliers:
Amore, Ellen Wille Stimulate, Ellen Wille Modixx, Henry Margu, Muse Collection, Natural Collection, Envy Collection, Natural Image, Noriko, Orchid Collection, Rene of Paris, Sentoo and Tressallure,, NJ Creation Paris (France), Gisela Mayer, Ellen Wille & Belle Madame (Germany)
And here is a link to them all on our website. 

Please note that Products ordered from American manufacturers, such as Jon Renau, Gabor, Raquel Welch (U.S.), Kim Kimble, BelleTress, Estetica, and HIM by Hairuwear, are specially imported for you. Due to this, these items are strictly non-returnable.

All wigs are thoroughly checked prior to being packaged and dispatched by both the manufacturer and Valentine Wigs.

Please follow these conditions when returning qualifiable Products to us:

1. Returns must be in the original packaging with tags.  The tags must not be removed when you are trying a wig on.   If tags are cut, removed or retied on, then a refund will not be issued.
2. Packaging must be in original condition and not taped in any way.
3. The wig or hairpiece must be neatly placed back in the box – exactly as you received it.
4. The wig or hairpiece must not smell of tobacco, food, perfume or any other strong smell.
5. You must send back the wig or hairpiece via an established delivery service within 14 days of notifying us your intention to cancel.  No returns will be accepted where you send the goods back after this 14 day period has expired and there will be no refund after this time.
6. Loyalty points will not be restored for returned orders.
7. For hygiene reasons we respectfully ask that if you are trying a wig on that you may wish to return, you use a wig cap at all times (wig caps can be purchased on our site or you may use one of your own).

We regret we cannot accept returns for eyelashes or eyebrows (or other accessories sealed for hygiene reasons) if they have been unsealed. If you return such products to us, they will be destroyed and you will not be refunded.

Valentine Wigs reserve the right not to supply to customers who repeatedly return orders.

We strongly recommend that you get proof of postage. We may withhold the refund until we have received the Products back from you or until you have provided us with evidence that you have sent the Products back (whichever is earlier).
 

FAULTY GOODS

Any Products that we provide to you must be as described, fit for purpose and of satisfactory quality.

Our products are sourced from leading wig manufacturers around the world. They are quality checked by the manufacturer and then by us before being dispatched to you.

During the expected lifespan of any Products that you have purchased from us, if the Products are faulty, you may be entitled to a full refund. This potential entitlement does not affect your separate right to cancel the contract, as described above.

If you believe your wig or hairpiece is faulty, please complete a returns form immediately. The Returns Request Form can be found at the bottom of every page on the website. Please do not return a faulty product until you have received an authorisation code in advance. Once we have received your returned Product, we will coordinate with the original manufacturer to establish whether the Product was faulty.  Decisions usually take around two weeks from the point at which the original manufacturer receives the returned Product, and we will give you a full refund (and will reimburse you for your costs in returning the Product in accordance with our instructions) if we (or the original manufacturer) determine that your Product is faulty.

For more detailed information on your rights, visit the Citizens Advice Website at www.citizensadvice.org.uk or call 0808 223 1133.

 For hygiene reasons we respectfully ask that you wear a wig cap when you are trying a wig on.  Wig caps can be purchased on our website or you can use one of your own.

Do NOT return anything until you have completed a Returns Request Form then received an authorisation code from us. This code must be added along with your return.  

 Please ensure your delivery details are correct as any undelivered orders will be returned at your cost.

Valentine Wigs reserve the right not to supply to customers who repeatedly return orders.

 We cannot refund any returns that are lost in transit.

Do NOT return anything until you have completed a Returns Request Form then received an authorisation code from us. This code must be added along with your return. 

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