The order process works like this:

• We source all orders directly from the manufacturers' warehouses.  This way we don't hold expensive stock and are able to pass the savings directly to you.
   
• When you place your order with us, we contact the manufacturer at 12 noon the next working day and place your order.  The exceptions are manufacturers outside the UK.  For European manufacturers, Ellen Wille orders are placed three times a week and Gisela Mayer once a week.  For American Manufacturers like Jon Renau, Belle Tress Raquel Welch, Gabor, Hairdo, HIM, Kim Kimble & Estetica orders are placed weekly.  
   
• The manufacturer will send us your order the same day.  For UK manufacturers it will take approximately 2-3 days to arrive with us, longer for manufacturers outside the UK.
   
• You will be emailed the expected dispatch date of your order.  Usually this is within two working days.  You can check for status updates of your order in your online account.

We take payment at the time of your order for two reasons.  Firstly, for your security.  We don't hold any of your card details.  If we took payment at the time of dispatch we would have to hold your card details, which we believe is a security risk. Secondly we 100% guarantee the price you paid at the time of the order with the manufacturer.  

For products that are in stock we receive orders within two working days from UK suppliers.  For manufacturers and suppliers located outside the UK it can take five working days to arrive with us.  There are a small minority of collections that can take about two weeks.  We will always let you know. 

Usually there is stock available however if this is a back order you will be the first to receive the new stock because it has been reserved in advance for you. You will be advised by email of the expected dispatch date.

Our returns policy is not meant as a preview service. Valentine Wigs reserves the right not to supply to customers who repeatedly return orders.

If you are not sure what to order we strongly advise you visit a wig shop to determine which wig is best for you before buying online. If you are unsure of the colour we run a colour ring loan programme.

IMPORTANT: Discount Codes cannot be backdated to any order already placed.